Frequently Asked Questions

Yes! NovaTech Solutions handles number porting (transfers) from any carrier to Total Wireless. Bring your current account number and PIN from your old carrier, and most transfers complete the same day. Our team manages the entire process so you keep your number without interruption.

We offer the full range of Total Wireless prepaid plans starting at very affordable monthly rates. Options include plans with unlimited talk and text and varying data allowances — from basic data plans to unlimited data options. Visit our store or call us at +1 (201) 249-4880 for current pricing and any active promotions.

Most new activations are completed in 10 to 20 minutes at our Hamden, CT store. Bring a valid government-issued ID and you will walk out fully connected. Number transfers from other carriers may take a bit longer depending on your previous carrier's processing time, but we handle everything for you.

For a new activation you need a valid government-issued photo ID (driver's license or passport). If you are transferring your number from another carrier, also bring your current account number and account PIN or password. That's all — we handle the rest.

Yes. We offer same-day SIM card replacements at our 1164 Dixwell Avenue location in Hamden. Whether your SIM is damaged, lost, or you are moving to a new device, we replace it quickly — usually in under 15 minutes — without interrupting your existing service or phone number.

A device protection plan covers your smartphone against accidental damage, liquid damage, loss, and theft for a small monthly fee. Replacing a damaged or lost phone out of pocket can cost $200–$800+. A protection plan keeps that cost predictable and manageable. Our staff will walk you through the available options and help you decide if it's right for you.

Yes. Total Wireless offers affordable family plans with multi-line discounts — the more lines you add, the more you save per line. We can set up multiple lines in a single visit and configure each phone before you leave. Visit our Hamden store to see current family plan pricing.

Yes. Total Wireless supports Bring Your Own Device (BYOD) as long as your phone is unlocked and compatible with their network. Bring your device to our store and we can check compatibility instantly. If it works, we activate a new SIM on the spot and you're connected right away.

Our store is located at 1164 Dixwell Avenue in Hamden, CT and we serve customers from across Connecticut — including New Haven, Meriden, Waterbury, Bridgeport, Derby, East Haven, North Haven, Shelton, and surrounding towns. Total Wireless coverage extends statewide.

Return and exchange policies vary by product type. Devices and accessories purchased at NovaTech Solutions may be eligible for exchange within a limited time window in original condition. Please contact us at +1 (201) 249-4880 or visit our store for specific details before making a return.

Absolutely. NovaTech Solutions helps small businesses and teams set up multiple lines on Total Wireless business-friendly plans. We can configure several lines in one visit, set up mobile hotspot access, and advise on the most cost-effective plan structure for your number of employees.

Yes! Walk into our Hamden store and our knowledgeable team will diagnose the problem at no charge. We handle common issues including connectivity problems, voicemail configuration, app troubleshooting, account billing questions, and general device settings. No appointment necessary.